TopHealth Media
01 July 2024
Send us Fan Mail Join us as we delve into a candid conversation with Kat Ketter (AVP, Member Experience at Jefferson Health Plans) and Frederik Mueller (Co-Founder and CEO at Third Way Health) about the intersection of technology, partnerships, and member experience in healthcare. Discover key insights that are shaping the industry. - Balancing tech and high touch care amidst budget constraints - Outcome-based pricing models and their impact on BPO relationships - Enhancing member engagement with predictive analytics and community outreach - Transitioning to value-based care and improving provider-payer dynamics - Addressing health equity and gaps in care for low-income populations 5 Things You’ll Learn in This Episode: 1. Tech-Community Synergy: Kat dives into the importance of finding the right balance between technology and partnerships. 2. Post-COVID Budget Blues: Budget constraints are a real thing post-COVID! Kat shares her strategy of analyzing member engagement patterns. 3. High Touch vs High Tech: Frederik warns against putting all our tech eggs into the AI basket. He champions a balanced approach that leverages both human touch and advanced tech. 4. Value-Based Partnerships: Both guests discuss a shift toward outcome-based pricing models, focusing on successfully resolved member interactions. 5. Health Equity: Kat passionately talks about closing care gaps for vulnerable populations using the "power of one" model. Timestamps: 00:00 Unexpected entry into healthcare led to fascination. 05:58 Struggle, inspiration, and new beginnings shape journey. 11:26 Facilitating connections and automating to enhance interaction. 15:22 Balancing patient needs with technology in healthcare. 17:20 Personalized outreach includes door-to-door community engagement. 22:12 People are core, training, retention, competitive benefits. 26:04 Healthcare-focused organization with Fortune 100 influence. 28:43 Strategizing technology and partnerships in health industry. 31:32 Transitioning with technology, finding balance for advancement. The Uprising Show Website: https://theuprisingshow.com/ Vivek Nanda's LinkedIn: https://www.linkedin.com/in/viveknanda1/ Vivek Nanda's Twitter: https://x.com/vickks TopHealth Media Website: https://tophealth.care/ “Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”
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