Don't be a jerk to your barista — and other thoughts on frontline work | Adriann Negreros

TED

26 February 2024

All jobs, especially those held by frontline workers, should have dignity and the ability to turn into great careers, says change management expert Adriann Negreros. From shift flexibility to ending work on time, he outlines what he calls the "handbook of humanity" — people-centered ideas for change, rooted in empathy — that, when implemented, can redefine the nature of frontline work. After the talk, Modupe shares how she avoids being a jerk — and gives advice on how to give yourself and others grace on and off the job. Learn more about our flagship conference happening this April at attend.ted.com/podcast Hosted on Acast. See acast.com/privacy for more information.