How to Communicate in a Crisis — and How Not To

Harvard Business Review

13 September 2023

When the SS El Faro tragically sank on October 1, 2015, it was the deadliest American shipping disaster in decades. But who was to blame for the tragedy and what can we learn from it? Harvard Business School professor Joe Fuller discusses the culpability of the captain, as well as his fellow officers, and what it reveals about how leaders and their teams communicate under pressure.